HBS negotiation professor goes doolally over $4 overcharge on Chinese take-out.

Priceless evidence that obsessing over the details of a negotiation isn’t always the best idea. As I dimly recall, sometimes one should just step up to the balcony, have a good look at one’s BATNA and ZOPA and if possible build a golden bridge to the other side. Don’t just try to carve up the existing pie (or in this case the stir fried chicken with spicy capsicum), Professor Ben Edelman. Find a way to expand it! Don’t make it a zero-sum game. Make it win-win! For you and the Sichuan Garden of Woburn, MA.

Congratulations to Hilary Sargent and Boston.com for their excellent scoop.

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